Shipping Policy

SHIPPING INFORMATION

Due to the impact of COVID-19, we have made changes in the operations of our warehouse to best ensure the safety and well-being of our team. Thus, our warehouse is experiencing some delays that may impact your order. If you have a question about the status of your order, please reference your tracking number to track your order each step of the way, email us: bzy@eightclaws.com.

ORDER PROCESSING

Once your order is placed it will be reviewed.

EightClaws.com reserves the right to cancel any orders that are not in line with our Terms and Conditions.

Free Shipping (Orders over $69) 5-15 Business Days | Carrier: Wise Express

Standard Shipping (Orders Under $69) 10-15 Business Days | Carrier: Wise Express

Logistics may be delayed for 5 days due to force majeure such as weather.

Business Days:

Our Customer Assistant Team are available Monday-Friday: 9:30 am-6:00 pm PST. Please leave a message if you have any questions. We will reply to you within 24 hours.

 

SHIPPING :

At present, we support shipping to The United States, Canada, Australia, Britain.

You don't have to pay for transportation for orders over $69: it will take 7-15 business days to deliver after we ship out the order.

For orders under $69: you have to pay $5 for shipping, it will take 7-15 days to deliver after we ship out the order.

In the United States:

You don't have to pay for transportation for orders over $69: it will take 7-15 business days to deliver after we ship out the order.

For orders under $69: you have to pay $6.9 for shipping, it will take 7-15 days to deliver after we ship out the order.

We will process the delivery within 3 working days after you place the order. Transportation takes 7-15 working days.

There will be a tracking number after we ship the order, a tracking number will be sent to your email. You can track your package through the tracking page.

How do we ship your orders?

1)We will ship the order within 3 business days after receiving your payment.  We will ship them to the shipping address you left, please make sure your address and receiver name are correct. Your package will be delivered to you via Wise Express.

2)Usually, the free shipping is shipped by Wise Express, the delivery time is 7-15 working days.

NOTICE: At present, we can deliver to The United States, Canada, Australia, Britain.

3)All orders are shipped within 72 hours of you placing the order and us receiving payment.

 

How about your delivery cost?

The delivery cost will automate calculated in your shopping cart after you enter your country. It depends on the automatic calculation of weight and package sizes by reference to the destination. The calculation results may be different under the same weight in different areas.

The prices also depend on the different rates of the shipping companies and are subject to change without notice. We’re constantly working on lowering the shipping prices for you though!

The shipping method you choose can affect your cost and shipping time, we suggest you choose one that best meets your demands on price and delivery time.

If the item damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.

In the unlikely event that you do not receive your order, please contact us so we can order a replacement or give you a gift/discount code to make things right! Please wait 2 weeks before contacting us if you do not recieve your order.

Our items stock status: as usual, we will ship out your package within three days after receiving your payment, but for a short time, our product is out of stock. When we meet such a condition, we will try our best to send the package to you as soon as possible.

The harsh weather condition and festival holiday: sometimes the package shipping time will be influenced by the harsh weather condition and festival holiday.

Damages and issues

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to the sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to the sender. We must be contacted immediately if any of the above occurs to prevent you're being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.

Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you to communicate with us.

 

How about changing your shipping method and shipping address?

If I want to change the shipping methods, what should I do?

If you want to change shipping methods and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment or send an email to us, telling us what shipping option you need. Once our customer service gets your message, we will check with you and if needed you may add shipping cost for express, but we will let you know.

A gentle reminder: You have time to revise your order before we stock your parcel. Usually, the goods will be stored and delivered within one day after receiving your payment. Please contact us for modification.